Refund policy

ENGLISH VERSION

Withdrawal Information

Consumers have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, have/has taken possession of the goods.

To exercise your right of withdrawal, you must inform us by means of a clear statement, for example by letter or e-mail, of your decision to withdraw from this contract.

ARTI DELLA MANO
Andreas Salomon
Hirterweg 7
2203 Putzing
Austria
E-mail: info@artidellamano.eu
Phone: +43 664 3057144

You may use the model withdrawal form below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs. This does not include any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us.

The reimbursement will be made without undue delay and no later than fourteen days from the day on which we receive your notification of withdrawal from this contract.

We will use the same means of payment for the reimbursement that you used for the original transaction, unless expressly agreed otherwise. You will not be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

Returning the Goods

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract.

The deadline is met if you send back the goods before the fourteen-day period has expired.

Return address:

ARTI DELLA MANO
Andreas Salomon
Hirterweg 7
2203 Putzing
Austria

You are responsible for the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to check their condition, properties and functionality.

Model Withdrawal Form

If you wish to withdraw from the contract, you may complete this form and return it to us.

To:

ARTI DELLA MANO
Andreas Salomon
Hirterweg 7
2203 Putzing
Austria
E-mail: info@artidellamano.eu

I hereby withdraw from the purchase of the following goods:

Good(s):

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Ordered on:

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Received on:

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Name of consumer(s):

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Address of consumer(s):

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Date:

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Signature of consumer(s)
only if submitted on paper:

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