Privacy policy

Last updated: May 11, 2026

ARTI DELLA MANO operates this online store and website. In this Privacy Policy, we explain how we collect, process and share personal data when you visit our website, use our online store, place an order or otherwise contact us.

Our online store is operated through Shopify. Shopify provides the technical platform that enables us to offer our products and services.

This Privacy Policy explains which personal data we process, for which purposes we process it and which rights you have in this regard.

What personal data do we collect or process?

When we use the term “personal data”, we mean information that identifies you or another person, or that can be directly associated with you. Personal data does not include information that is collected anonymously or has been anonymized in such a way that identification or association with you is no longer possible.

Depending on how you interact with the services, where you live and what applicable law permits or requires, we may collect or process the following categories of personal data:

  • Contact details, including name, postal address, billing address, shipping address, telephone number and e-mail address.
  • Financial data, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
  • Transaction information, including the items you view, add to your cart, add to your wishlist or purchase, return, exchange or cancel, as well as your previous transactions.
  • Communications with us, including the information you provide when communicating with us, for example when you send a request to customer support.
  • Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
  • Usage information, including information about your interaction with the services, including how and when you interact with or browse the services.

Sources of personal data

We may collect personal data from the following sources:

  • Directly from you. We collect data when you access or use the services, communicate with us or otherwise provide us with your personal data.
  • Automatically through the services. We collect data from your device or when you use our products or services or visit our website, including through cookies and similar technologies.
  • From our service providers. We also receive personal data from service providers who support us in operating our online store, processing payments and shipping orders.

Cookies and similar technologies

We use cookies and similar technologies on our website and online store.

Cookies are small text files that are stored on your device when you visit our website. They may be used to make the website function properly, remember your preferences, improve the user experience, analyze website usage or, where applicable, support marketing functions.

Some cookies are technically necessary for the operation of the website and online store. These cookies are required, for example, to enable basic store functions, shopping cart functionality, checkout, security features and payment processing. Technically necessary cookies may be used without your prior consent.

Other cookies, including analytics, marketing or personalization cookies, are only used where you have given your consent, unless another legal basis applies.

You can configure your browser to block or delete cookies. Where a cookie banner or privacy settings are available on our website, you may also manage, change or withdraw your cookie preferences there. Please note that blocking certain cookies may affect the functionality of the website or online store.

How do we use your personal data?

Depending on how you interact with us or which services you use, we may use personal data for the following purposes:

  • Providing, maintaining and improving the services. We use your personal data to provide our online store, process orders, handle payments, organize shipping, respond to inquiries and improve our services.
  • Marketing and newsletter. If you expressly subscribe to our newsletter, we use your e-mail address to send you information about new products, offers and news. You may withdraw your consent at any time.
  • Security and fraud prevention. We use your personal data to ensure the security of our online store and to detect, prevent and investigate fraudulent, abusive or unlawful activities.
  • Communication with you. We use your personal data to provide customer support, respond to your inquiries and maintain our business relationship with you.
  • Legal reasons. We use your personal data to comply with applicable law, respond to lawful legal processes and enforce our terms or policies.

    Legal basis for processing personal data

    Where the General Data Protection Regulation applies, we process your personal data on the following legal bases:

    Performance of a contract, pursuant to Art. 6(1)(b) GDPR, where processing is necessary to process your order, handle payments, organize shipping, provide customer support or otherwise perform a contract with you.

    Legal obligation, pursuant to Art. 6(1)(c) GDPR, where processing is necessary to comply with tax, accounting, commercial law, record-keeping or other legal obligations.

    Consent, pursuant to Art. 6(1)(a) GDPR, where you have expressly consented to the processing of your personal data, for example for receiving newsletters or for the use of non-essential cookies and similar technologies.

    Legitimate interests, pursuant to Art. 6(1)(f) GDPR, where processing is necessary to operate, secure, protect and improve our website, online store and business, provided that your interests or fundamental rights and freedoms do not override our legitimate interests.

    You may withdraw your consent at any time with effect for the future.

How do we share personal data?

In certain circumstances, we may share your personal data with third parties where this is necessary to provide our services, process contracts or comply with legal obligations.

This includes in particular:

  • Shopify as the technical platform and hosting provider,
  • payment service providers for payment processing,
  • shipping service providers for the delivery of orders,
  • IT and support service providers, where necessary for the operation of the store,
  • authorities or courts, where we are legally required to do so.

Personal data is only shared to the extent necessary for the respective purposes.

Relationship with Shopify

The services are hosted by Shopify. Shopify collects and processes personal data about your access to and use of the services in order to provide and improve the services for you.

Shopify’s Data Processing Addendum forms part of Shopify’s terms and governs the processing of personal data between Shopify and merchants where Shopify acts as a processor or service provider.

Data that you submit to the services is shared with Shopify and with third parties that may be located in countries other than your country of residence in order to provide and improve the services for you.

In order to protect, grow and improve our business, we also use certain advanced Shopify features that include data and information from your interactions with our store, with other merchants and with Shopify.

To provide these advanced features, Shopify may use personal data collected through your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes.

For more information about how Shopify uses your personal data and what rights you have, please refer to the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights in relation to your personal data via the Shopify Privacy Portal:

https://privacy.shopify.com/en

Third-party websites and links

The services may provide links to websites or other online platforms operated by third parties.

If you follow links to websites that are not affiliated with us or are not controlled by us, you should review their privacy and security policies as well as their terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information found on those websites.

Children’s data

Our website and online store are not directed at children. We do not knowingly collect personal data from children.

If you believe that a child has provided us with personal data, please contact us so that we can review deletion of the data.

Security and retention of your data

Please note that no security measures are perfect or impenetrable, and we therefore cannot guarantee perfect security. In addition, information that you send to us may be exposed to risks during transmission.

How long we retain your personal data depends on various factors. These include whether we need the data to provide services to you, comply with legal obligations, resolve disputes or enforce applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. These rights are not absolute and may only apply in certain circumstances.

  • Right of access. You may have the right to request access to the personal data we hold about you.
  • Right to deletion. You may have the right to request that we delete personal data we hold about you.
  • Right to correction. You may have the right to request that we correct inaccurate personal data we hold about you.
  • Right to data portability. You may have the right to receive a copy of the personal data we hold about you.
  • Managing communication preferences. You may opt out of promotional e-mails at any time using the unsubscribe option included in our e-mails.

If you reside in the United Kingdom or the European Economic Area, you may also have the following rights:

  • Right to object and right to restriction of processing. You may have the right to request that we stop or restrict the processing of personal data for certain purposes.
  • Withdrawal of consent. Where we rely on consent to process your personal data, you have the right to withdraw this consent at any time.

More information about how Shopify uses your personal data and what rights you have can be found at:

https://privacy.shopify.com/en

Complaints

If you believe that the processing of your personal data violates applicable data protection law, you may contact us at any time.

You also have the right to lodge a complaint with the competent data protection authority.

In Austria, this is:

Austrian Data Protection Authority
Barichgasse 40–42
1030 Vienna
Austria
E-mail: dsb@dsb.gv.at
Phone: +43 1 52 152-0

International transfers

As part of the use of Shopify and the service providers we use, personal data may also be transferred to, stored in or processed in countries outside the European Economic Area.

Where personal data is transferred to third countries, this is done only on the basis of the applicable legal requirements. Where necessary, we rely on recognized safeguards, in particular the European Commission’s Standard Contractual Clauses, unless an adequacy decision exists.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal or regulatory reasons.

We will publish the revised Privacy Policy on this website, update the “Last updated” date accordingly and provide any notice required under applicable law.

Contact

If you have any questions about this Privacy Policy or the processing of your personal data, or if you would like to exercise any of your data protection rights, you can contact us as follows:

Phone: +43 664 3057144
E-mail: info@artidellamano.eu
Postal address: Hirterweg 7, 2203 Putzing, Austria

The controller within the meaning of applicable data protection laws is:

Andreas Salomon
Hirterweg 7
2203 Putzing
Austria